Vraag een zieke oudere wat hij wíl, niet wat hij mankeert
Als artsen echt samen met een oudere een behandelmethode kiezen, levert dat meer tevredenheid op. ‘Vraag een patiënt eerst wat belangrijk is, niet wat het probleem is’, adviseert promovenda Pel-Littel. Als verpleegkundige voor ouderen in het Utrecht Medisch Centrum besefte Ruth Pel-Littel al dat maatwerk voor tevredenheid zorgt. “Een deftige dame uit Bilthoven werd doodongelukkig toen ze steunkousen tot haar lies kreeg voorgeschreven. ‘Dan is mijn leven over’, zei ze. “We bed
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